BREVIK is a brand owned and operated by Heartland Distribution LLC. Throughout this Return & Refund Policy, "we," "us," and "our" refer to Heartland Distribution LLC.

Return & Refund Policy

At BREVIK, we take pride in the quality of every product we create. If your purchase isn't exactly what you expected, we're here to help.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must:

• Be unused and in its original condition.
• Include all original accessories, inserts, manuals, and original packaging.
• Be free from damage caused by misuse, abuse, neglect, improper care, or normal wear and tear.
• Include proof of purchase or your order number.

Items returned without their original components or packaging may be subject to a partial refund or may not qualify for a refund.

We reserve the right to deny returns that do not meet the eligibility requirements outlined in this policy.

How to Start a Return

To begin a return, please contact our customer support team with:

• Your order number.
• The reason for the return.
• Photos if the item arrived damaged or defective.

Return requests are typically reviewed within 1–2 business days.

Once your return is approved, we'll email you a prepaid return shipping label along with instructions for returning your order.

Please do not send products back without contacting us first.

Free U.S. Returns

We offer free prepaid return shipping on all eligible returns within the United States. Once your return request has been approved, we'll provide a prepaid return shipping label at no additional cost.

International customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong product. Duties, taxes, customs fees, and other import charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, contact us within 7 days of delivery. Depending on the situation, we may provide replacement parts, replace the entire product, or issue a full refund.

Lost Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please contact us as soon as possible. We'll work with the shipping carrier to investigate the shipment and help determine the best resolution.

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Most refunds are processed within 5–10 business days, although your financial institution may require additional time to post the funds.

Refunds will be issued for the purchase price of the returned item, less any applicable deductions described in this policy.

Original shipping charges are refundable only if the return is the result of our error or the product arrived damaged, defective, or incorrect.

Exchanges

We currently offer exchanges only for damaged, defective, or incorrectly shipped items.

If you would like a different product, simply return your original purchase (if eligible) and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Gift cards.
• Final sale or clearance items.
• Products damaged through misuse, abuse, neglect, improper cleaning, unauthorized modifications, or normal wear and tear.
• Items returned more than 30 days after delivery.

Refused Deliveries

Orders that are refused or returned to us without prior authorization may be subject to return shipping charges or other carrier fees before a refund is issued.

Order Cancellations

Orders may be canceled for a full refund at any time before they have shipped.

Once an order has shipped, it must follow the standard return process outlined in this policy.

Questions?

If you have any questions about this Return & Refund Policy, please contact us:

Email: support@brewbrevik.com

Or visit our Contact page. We'll be happy to assist you.